Here at Trendy Thread Boutique, our main goal is to make all our loyal customers happy. If you're not completely satisfied with your order, please reach out and we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you believe that you've received a defective item, please contact our customer service team within 3 business days of receiving your order. If you were sent incorrect items or are missing items from your order, please reach out to us as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for a different size or style.
- All returns must be received within 30 days* of the date that we ship out your order.
- If you would like a complete refund, please contact us before sending your product back.
- Returned items must remain un-washed and unworn.
- Items must have original tag still attached
- Include your original packing slip, indicating the reason for return.
- Buyer pays return shipping, unless it was our mistake.
- Shipping on original order is non-refundable.
- Please allow our team 2-3 business days to process your return once it is received at our store.